We ship from Indian Trail, North Carolina Monday through Friday. Orders placed before 1PM EST usually ship out the same day. Typically, orders placed after 1PM EST will ship the following day. Orders placed Friday after 1PM EST will ship the following Monday unless that day is a US holiday.
Shipping time usually takes 3-5 working days to arrive to the West Coast and 1-3 working days on the East Coast dependant on shipping method chosen. Our orders are imported every few hours into our internal processing system. At that time you will receive your order number via email and another email will follow with tracking number details a few hours after the item leaves our facility. Transit times start when your package leaves our facility. Transit times are not guaranteed and shipping costs are not refundable.
Tracking emails are sent M-F evening from our internal system. You may view the status of your order anytime by logging into your account on digitalprintsupplies.com and viewing your order status or by viewing the order tracking number in your shipping notification email.
You may upgrade your shipping option from the standard UPS Ground method at any time during checkout. We offer the following expedited shipping methods:
- UPS 3 Day Select - Up to 3 days from order date.
- UPS Next Day Air Saver - Delivers by 3pm, next day. (Order must be submitted by 1 PM EST)
Due to higher restrictions, safe guards, and customs inspections, orders can take up to 6-12 business days to arrive. Usually light orders take 6-7 days while heavier orders take longer. Customers are responsible for any duties or taxes imposed by Canadian Customs.